Why Q-Con?
Our core values, purpose, and mission are structured around the following four focus areas of performance:
- Voice of the Customer
- Quality & Timeliness
- Process Improvement
- Innovative Technology
Voice of the Customer
Our solutions-based approach, our ability to listen to the voice of the customer, and the unmatched capabilities of our staff help us consistently meet the high expectations of our customers and develop long-lasting partnerships with them.
Our commitment to exceed customer expectations through teamwork, innovation, and customer focus has allowed us to prove ourselves as a trusted partner to provide publishing solutions to myriad business processes.
Our services are inspired by business needs of content owners to maximize return on investment (ROI), optimize operations, increase profitability, and improve customer relationships through smart management and instant conversion of their valuable content.
Our growing list of customers is proof of our committed service levels.
Quality & Timeliness
We manage quality on each project by first ensuring we understand the specific quality expectations of our customers. We then put a proactive quality control and quality assurance plan in place to meet those expectations.
Our best-practice processes and well-developed tracking systems enable us to manage our projects efficiently and deliver them on time to our customers.
Innovative Technology
Technology-driven solutions in our editorial tasks, content conversion, e-publishing, and document coding services are supported by our highly skilled software team.
Innovation in production methods is central to Q-Con’s business philosophy. It is a core strength that helps us identify the emerging market trends, leads us to create more efficient production techniques, helps us to refine our quality control abilities, and enables us to improve our service delivery.
Our XML-based workflows enable us to provide rapid turnaround times to increase speed of content to market, which could enhance market competitiveness for our customers’ products.
Process Improvement
Efficient, quality-driven processes are central to being able to meet client expectations. We believe that adhering to consistent processes leads to consistent results.
Our systems and processes have been created and refined over thousands of man-hours while creating cutting-edge products and solutions. They are robust enough to ensure quality and consistency, yet flexible enough to adapt to specific requirements.
We constantly look for ways to improve and streamline our workflows through customer input and by keeping up with the latest trends with various publishing tools.